> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocky.global/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> Configure automatic notifications and send bulk emails to your event's participants.

## Available channel

Rocky Global only sends communications by **email**.

An event's **Communications** menu has three tabs: **Settings**, **Emails**, and **Announcements**.

## Settings: which notifications are sent

In **Communications → Settings** you turn each automatic system notification on or off separately:

* **Purchase notification:** sends the confirmation email when a purchase is approved.
* **Account creation notification:** sends the welcome email when an account is created during checkout.
* **PDF notification:** attaches the confirmation PDF to the purchase email.

Each one has a **Send test** button, and the purchase/PDF ones also allow you to **Upload logo** (to appear on that specific email).

<img src="https://mintcdn.com/rocky-global/qfXVrbtlj7-PH-CR/images/organizador/comunicaciones-01-configuracion.png?fit=max&auto=format&n=qfXVrbtlj7-PH-CR&q=85&s=fea42cc11002b9a0ee70ba435007f8ee" alt="The &#x22;Communications → Settings&#x22; screen with the three notification toggles" width="1222" height="906" data-path="images/organizador/comunicaciones-01-configuracion.png" />

## Emails: customize the content

In **Communications → Emails** you edit the content of the confirmation email, with two tabs of its own — **Initial Registration** and **Additional Orders** — and a language selector (ES/EN) per template:

* **Confirmation email language:** automatic (based on the participant's language) or forced to a specific one.
* **Email subject** (optional; if left empty, uses the default subject).
* **Available variables** (inserted by clicking or dragging): `{name}` First name, `{last_name}` Last name, `{full_name}` Full name, `{event_name}` Event name, `{event_date}` Event date, `{competition_start}` Competition start, `{competition_end}` Competition end, among others.
* **Live preview** with sample data, to the right of the editor.

<img src="https://mintcdn.com/rocky-global/qfXVrbtlj7-PH-CR/images/organizador/comunicaciones-02-correos.png?fit=max&auto=format&n=qfXVrbtlj7-PH-CR&q=85&s=d70d32e27fa6d01ec007594c62a1e801" alt="The &#x22;Communications → Emails&#x22; screen with available variables and live preview" width="1897" height="907" data-path="images/organizador/comunicaciones-02-correos.png" />

## Announcements: one-off bulk sending

<Steps>
  <Step title="Go to 'Announcements'">
    Inside the event, go to **Communications → Announcements**.
  </Step>

  <Step title="Define the audience">
    Filter who to send to based on the audience filters available for the event.
  </Step>

  <Step title="Write the email">
    Subject, content, and the same dynamic variables available in "Emails."
  </Step>

  <Step title="Test before sending">
    Send a test to your own email.
  </Step>

  <Step title="Send">
    Sending is immediate; we're working on adding the option to schedule the email for a future date or time.
  </Step>
</Steps>

<img src="https://mintcdn.com/rocky-global/kth00FS6FZs7Azcr/images/organizador/comunicaciones-02-comunicados-masivos.png?fit=max&auto=format&n=kth00FS6FZs7Azcr&q=85&s=e7c0bcf023d7c7dadd92aab8a7f04185" alt="The &#x22;Announcements&#x22; screen with the filtered audience and the bulk email editor" width="1897" height="902" data-path="images/organizador/comunicaciones-02-comunicados-masivos.png" />

## Your own sender (SMTP)

You can configure your own mail server from **Settings → General** (at the organization level, not per event), so emails go out from your own domain instead of Rocky Global's generic domain: protocol (SMTP/IMAP), sender address, host, port, username, password, and encryption type. There's a button to **test the connection** before saving, and an option to revert to the platform's default email at any time.

<img src="https://mintcdn.com/rocky-global/kth00FS6FZs7Azcr/images/organizador/comunicaciones-03-remitente-smtp.png?fit=max&auto=format&n=kth00FS6FZs7Azcr&q=85&s=2ed20fc933d5f747e60a447180841d22" alt="The &#x22;Settings → General&#x22; screen with the custom SMTP server fields" width="1891" height="902" data-path="images/organizador/comunicaciones-03-remitente-smtp.png" />

Comply with data protection regulations: never send promotional content to users who did not opt in to receive it.