> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocky.global/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (Organizer)

> Answers to the most common questions from organizers.

## Setup

<AccordionGroup>
  <Accordion title="Can I have several active events at the same time?">
    Yes. There's no limit on active events. You can manage all of them from the same panel.
  </Accordion>

  <Accordion title="Can I change the event date after publishing it?">
    Yes, but you must notify registrants manually: the platform doesn't send an automatic email when you change an event's date or location.
  </Accordion>

  <Accordion title="I forgot my password">
    The process is the same regardless of your role (athlete, organizer, or supervisor): on the login screen click **Forgot your password?**, enter your email, and follow the link you'll receive to set a new password. The link is valid for 60 minutes. See the step-by-step detail in the "Common issues" section of [Account registration](/en/roles/atleta/registro-cuenta).
  </Accordion>
</AccordionGroup>

## Registrations

<AccordionGroup>
  <Accordion title="Can I accept registrations after closing?">
    Yes, you can register entries manually even with the event closed, ideal for VIP or last-minute registrations.
  </Accordion>
</AccordionGroup>

## Finances

<AccordionGroup>
  <Accordion title="What is Rocky Global's commission?">
    You're assigned an individual commission rate (it's not a tiered subscription "plan"). See details in [Organizer commissions](/en/features/ORGANIZER_FEES_DOCUMENTATION).
  </Accordion>

  <Accordion title="When do I receive payment for my event?">
    There's no fixed periodicity: you request the payment (payout) whenever you want from the financial panel, and it stays pending until approved.
  </Accordion>
</AccordionGroup>

## Technical support

<AccordionGroup>
  <Accordion title="Is there priority support on event day?">
    Yes. Contact us in advance to arrange priority support on event day.
  </Accordion>
</AccordionGroup>