> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocky.global/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (Supervisor)

> Answers to common questions about the supervisor role.

## Scope of the role

<AccordionGroup>
  <Accordion title="Can I create or edit an event?">
    No. The supervisor has read-only access to the event configuration. You can request changes from the organizer or escalate to the Rocky Global team.
  </Accordion>

  <Accordion title="Can I approve refunds?">
    Only when the case is escalated through mediation. Routine refunds are approved by the organizer.
  </Accordion>

  <Accordion title="Can I modify a result?">
    Not directly. You can instruct the organizer to make the correction and verify that it is applied.
  </Accordion>
</AccordionGroup>

## Permissions and access

<AccordionGroup>
  <Accordion title="How are events assigned to me for supervision?">
    The Rocky Global team assigns events or organizers to your profile. You will see them automatically in your panel.
  </Accordion>

  <Accordion title="Can I temporarily delegate my role?">
    Yes, go to **My profile → Delegate access** to grant temporary access to another supervisor.
  </Accordion>
</AccordionGroup>

## Incidents

<AccordionGroup>
  <Accordion title="What do I do if an organizer does not respond to a claim?">
    Record the lack of response on the case, wait within the SLA, and if it expires, escalate to the Rocky Global operations team.
  </Accordion>

  <Accordion title="Should I communicate directly with the athlete?">
    Yes, when acting as a mediator. Always use official channels to keep a record.
  </Accordion>
</AccordionGroup>