Before contacting support
First, check:- The frequently asked questions section.
- The specific guide for your role.
- The smart assistant (in-platform chat), which answers questions in natural language based on the official documentation.
Official channels
In-platform chat
Available inside the app. Response during business hours.
For urgent cases during event days.
Help center
This knowledge base (docs.rockyglobal.com).
Service hours
Useful information when contacting support
To speed up service, please include:- Your registered email on the platform.
- Event name.
- Registration or bib number (if applicable).
- Clear description of the issue.
- Screenshots or evidence.