Before contacting support
First, check:- The frequently asked questions section.
- The specific guide for your role.
Official channels
Help center
This knowledge base (docs.rockyglobal.com).
Service hours
Connectivity and technical integrations
To connect Rocky Global with timing platforms (Chronotrack, MyLaps, etc.), see the API documentation:Timing integration
Using the participants API to export bibs and import times and chip IDs.
Useful information when contacting support
To speed up service, please include:- Your registered email on the platform.
- Event name.
- Registration or bib number (if applicable).
- Clear description of the issue.
- Screenshots or evidence.