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Accepted payment methods

Rocky Global currently processes card payments (Visa, Mastercard, American Express) through the Redsys gateway, in euros (EUR), and we keep working to add more payment methods.

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Download receipt

1

Go to 'My Events'

Sign in to your profile and open My Events.
2

Open your registration

Click the corresponding event to view your registration details.
3

Download

Click Download Receipt.
Registration detail with the "Download Receipt" button

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Refunds

Refunds are reviewed and processed by the event organizer according to their own policies; for now they’re handled directly with the organizer rather than through a button within the platform. To request one:
  1. Contact the organizer or support, indicating the event and your registration.
  2. Attach your proof of payment.
  3. Explain the reason for the request.
If the organizer approves the refund, they process it from their dashboard; you will receive an email notification once it’s completed.

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Failed payments

If your payment fails, the platform takes you to a “failed transaction” page with the option to retry the payment immediately. The "failed transaction" screen after an unprocessed payment
  • Verify that your card has sufficient funds.
  • Confirm with your bank that the transaction wasn’t blocked.
  • Retry the payment from that same page.
Screen to retry a registration's payment
Registrations with pending or failed payment do not appear in your “My Events” list (that list only shows registrations with approved payment).