Setup
Can I have several active events at the same time?
Can I have several active events at the same time?
Yes. There’s no limit on active events. You can manage all of them from the same panel.
Can I change the event date after publishing it?
Can I change the event date after publishing it?
Yes, but you must notify registrants manually: the platform doesn’t send an automatic email when you change an event’s date or location.
I forgot my password
I forgot my password
The process is the same regardless of your role (athlete, organizer, or supervisor): on the login screen click Forgot your password?, enter your email, and follow the link you’ll receive to set a new password. The link is valid for 60 minutes. See the step-by-step detail in the “Common issues” section of Account registration.
Registrations
Can I accept registrations after closing?
Can I accept registrations after closing?
Yes, you can register entries manually even with the event closed, ideal for VIP or last-minute registrations.
Finances
What is Rocky Global's commission?
What is Rocky Global's commission?
You’re assigned an individual commission rate (it’s not a tiered subscription “plan”). See details in Organizer commissions.
When do I receive payment for my event?
When do I receive payment for my event?
There’s no fixed periodicity: you request the payment (payout) whenever you want from the financial panel, and it stays pending until approved.
Technical support
Is there priority support on event day?
Is there priority support on event day?
Yes. Contact us in advance to arrange priority support on event day.