Scope of the role
Can I create or edit an event?
Can I create or edit an event?
No. The supervisor has read-only access to the event configuration. You can request changes from the organizer or escalate to the Rocky Global team.
Can I approve refunds?
Can I approve refunds?
Only when the case is escalated through mediation. Routine refunds are approved by the organizer.
Can I modify a result?
Can I modify a result?
Not directly. You can instruct the organizer to make the correction and verify that it is applied.
Permissions and access
How are events assigned to me for supervision?
How are events assigned to me for supervision?
The Rocky Global team assigns events or organizers to your profile. You will see them automatically in your panel.
Can I temporarily delegate my role?
Can I temporarily delegate my role?
Yes, go to My profile → Delegate access to grant temporary access to another supervisor.
Incidents
What do I do if an organizer does not respond to a claim?
What do I do if an organizer does not respond to a claim?
Record the lack of response on the case, wait within the SLA, and if it expires, escalate to the Rocky Global operations team.
Should I communicate directly with the athlete?
Should I communicate directly with the athlete?
Yes, when acting as a mediator. Always use official channels to keep a record.