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Access

You need the Club role and to be an active administrator of the club. If your access was revoked or you were never invited, ask another club administrator or the organizer. See Access and permissions.
Each action requires a permission: club.users.manage for administrators and club.orders.edit to register and pay. A custom role may not include one of them.

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Registering athletes

Only active events of your club’s organization that haven’t ended appear. If it belongs to another organization, your club can’t register for it.
No. All athletes in an order use the same rate. Create one order per rate.
The file is validated as a whole: one bad row rejects everything. Fix the listed rows (“Data row N: …”) and upload it again. There is a limit of 300 rows per upload.
The portal doesn’t support file-upload fields yet. Contact Rocky Global to register those athletes.
The portal resolves them: the club is the one in the URL and the category is computed from date of birth and gender.

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Discounts

It is an automatic bonus (per turn or per country) configured by the organizer.
A normal one, no. Only free codes and 100% discounts remove it.

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Payments

Don’t pay again. The confirmation comes from the gateway and can take a few minutes; while a payment is in progress, a second charge is blocked.
No. A pending order stays saved, with all its athletes, until you pay it or cancel it. Still, resume it soon: while it is pending it doesn’t take up a spot.
It is an old order: in earlier versions of the portal, unpaid orders started with Stripe were cancelled automatically after 48 hours. Nothing was charged. Create a new order to register those athletes.
The athletes of a pending order don’t take up a spot until it is paid, so the event or rate may have filled up meanwhile and you can no longer pay by card. Write to the organizer with the order number: they can decide to confirm them anyway.
Yes: every athlete in the order receives their own confirmation email, at their address, once payment is confirmed (or instantly if the order had no charge). If the organizer turned off purchase emails for their event, none is sent.
No. You return to your order, which stays pending, and you can retry whenever you want.
It only appears when the total is above 0 and the organization has loaded its bank, account number and email.
When the organizer verifies your proof of payment and approves the order. Email it to the address shown on the order, mentioning the order number.
If it is Paid, it can’t be cancelled from the portal (the organizer handles it). If a payment is in progress, wait for it to resolve.

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Orders and athletes

In the order detail, with Download receipt. It only appears once the order is Paid.
That is intentional: only fields with a value are saved, so a value can’t be erased from this screen.
Contact the organizer: voids and refunds of paid orders are handled by them.