Payments

A club order is paid in full and in one go, however many athletes it has. If the total is 0 (100% discount, complimentary) there is no charge and the order is Paid instantly. Otherwise you pay by card or, if the organization enabled it, by bank transfer.

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Choosing the method

When the total is above 0 and the organization has bank details loaded, the Payment method block appears (in the review window of the manual form, or on the Excel confirmation screen): Pay by card now (default) or Pay by bank transfer. Without bank details the selector doesn’t appear and payment is always by card.

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Card payment

Cards are charged in euros (EUR) through Redsys or Stripe. You don’t choose the gateway: it is set by the organizer’s payment configuration (buyer country, event and priority), as in an athlete’s registration.

• Redsys takes you to your bank’s screen and back. If you press back or cancel there, nothing is charged: you return to your order’s detail with the notice “The payment for this order has not been confirmed yet…” and can retry any time.
• Stripe shows the payment inside Rocky Global. Its Back link returns you to your order in the portal.

Card details are handled by the gateway and never reach Rocky Global’s servers. When the order becomes Paid. The gateway’s notification to our server is the only thing that confirms or rejects a payment; the page your browser returns to is informational only, and it can take a few minutes. Then the order becomes Paid, all its registrations become Registered and every athlete receives their own confirmation email. Confirmation emails. Once payment is confirmed — by card, by transfer, or instantly when there is nothing to charge — the system sends one email per athlete in the order, to their own address and with their QR code: the same email an athlete gets when registering on their own. It works the same with an individual rate and a team rate. A person without an email of their own gets it at the address of the club administrator who placed the order, and if the organizer turned off purchase emails for the event, none is sent.

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Payment by bank transfer

Available when the total is above 0 and the organization has loaded its bank, account number and contact email (each organization has its own). While it waits: the order sits in the To pay tab, has no Pay button (it can’t be paid by card), you can view it and export the Excel, and you can cancel it. The PDF receipt only exists once it is Paid. Athletes show as Pending and their spots are not reserved: if the event or a rate fills up before approval, the organizer gets a capacity warning and decides whether to approve anyway, so there is no guarantee of a spot. Your order is never cancelled because of it. On approval, every athlete becomes Registered and gets their own confirmation email, a discount code use is counted, and the organizer may record a payment reference, notes and a copy of the proof; who approved and when is always recorded. To switch to card, cancel the order in review and create a new one.

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Resuming an unpaid order

An order may stay unpaid (connection dropped, tab closed, card declined). You don’t lose your work: the order and its athletes stay saved. Find it in My orders → To pay and press Pay (or Pay now / Retry payment in the detail). You return to the gateway with the same order; the amount never changes. Before charging, the system re-checks that the event hasn’t ended and still has room, that each rate is still active and has quota, and that the discount is still valid. If not, it tells you why and does not take you to the gateway. For capacity you will see “The event reached its participant limit; there are no spots left to pay this order.”, “The event only has N spots available and this order needs M.”, or the equivalent for a rate. If the message is about capacity, write to the organizer with the order number: they can decide to confirm your athletes anyway, even if the event or rate is full. Meanwhile the order stays saved. How long to wait before retrying. To avoid double charges, a new attempt is blocked while one is in progress:

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Cancelling an order

Use Cancel in the list or Cancel order in the detail (with confirmation). The order becomes Cancelled and nothing is charged; pending registrations become Cancelled but are not deleted. To register them again, create a new order.