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Available channel

Rocky Global only sends communications by email. An event’s Communications menu has three tabs: Settings, Emails, and Announcements.

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Settings: which notifications are sent

In Communications → Settings you turn each automatic system notification on or off separately:
  • Purchase notification: sends the confirmation email when a purchase is approved.
  • Account creation notification: sends the welcome email when an account is created during checkout.
  • PDF notification: attaches the confirmation PDF to the purchase email.
Each one has a Send test button, and the purchase/PDF ones also allow you to Upload logo (to appear on that specific email). The "Communications → Settings" screen with the three notification toggles

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Emails: customize the content

In Communications → Emails you edit the content of the confirmation email, with two tabs of its own — Initial Registration and Additional Orders — and a language selector (ES/EN) per template:
  • Confirmation email language: automatic (based on the participant’s language) or forced to a specific one.
  • Email subject (optional; if left empty, uses the default subject).
  • Available variables (inserted by clicking or dragging): {name} First name, {last_name} Last name, {full_name} Full name, {event_name} Event name, {event_date} Event date, {competition_start} Competition start, {competition_end} Competition end, among others.
  • Live preview with sample data, to the right of the editor.
The "Communications → Emails" screen with available variables and live preview

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Announcements: one-off bulk sending

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Go to 'Announcements'

Inside the event, go to Communications → Announcements.
2

Define the audience

Filter who to send to based on the audience filters available for the event.
3

Write the email

Subject, content, and the same dynamic variables available in “Emails.”
4

Test before sending

Send a test to your own email.
5

Send

Sending is immediate; we’re working on adding the option to schedule the email for a future date or time.
The "Announcements" screen with the filtered audience and the bulk email editor

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Your own sender (SMTP)

You can configure your own mail server from Settings → General (at the organization level, not per event), so emails go out from your own domain instead of Rocky Global’s generic domain: protocol (SMTP/IMAP), sender address, host, port, username, password, and encryption type. There’s a button to test the connection before saving, and an option to revert to the platform’s default email at any time. The "Settings → General" screen with the custom SMTP server fields Comply with data protection regulations: never send promotional content to users who did not opt in to receive it.