Financial panel
In Finances → Dashboard, within the event, you see in real time:- Total Revenue Received for the Event (total payments received).
- Total Event Taxes (taxes applied).
- Total Event Fee (platform commission; the payment gateway’s fee is not broken out separately).
- Total Event Refunds (refunds from fee changes, cancellations, etc.).
Requesting your payment
Unlike an automatic cycle with a fixed periodicity, settlement on Rocky Global works on demand:1
Review the available amount
The financial panel calculates how much you have available to withdraw.
2
Request the payment
Generate a payout request. It stays in pending status.
3
Wait for approval
The request must be approved before it’s processed.
4
Receive the payment
Once approved, it’s transferred to your registered bank account.
Orders (includes store sales)
In Orders you see the complete list of the event’s transactions: registrations, store products, and hotel bookings together in a single order per purchase (checkout is unified). Store sales are viewed directly here, on the same orders screen, and in each order’s detail you can view items, issue refunds, add notes, or resend the receipt by email.Refunds to athletes
You can refund the full or partial amount of an order from the Finances or Participants panel; the system refunds to the same original payment method.1
Open the registration
Find the participant and open their individual registration detail. On the associated order you’ll see the Refund button (only visible if the registration has an order with a refundable balance and it isn’t closed or already checked in with the kit delivered).
2
Fill in the refund form
A modal opens where you can:
- Check the items to refund (each with its amount) or enter a custom amount.
- Choose the refund type: return the money to the original payment method, or generate a discount code for that value.
- Optionally check cancel registration together with the refund.
-
Optionally check (enabled by default) whether to notify the athlete by email.
3
Confirm
Once confirmed, the refund is recorded in the registration’s and the order’s history.